I am posting this on my brothers account because I wanted to warn others to stay away from Hertz after this terrible experience. So here it goes...
I couldn't have dreamed up a worse experience with Hertz had I tried. My friend and I rented a vehicle from them in March. There was an issue, we brought it back, we were given a new car, and in the process of moving our stuff from the first car to the second car, the branch manager, we will call him Honey Badger (cuz he didn't give a fuck), moved the first car before we were done moving and ran over some my belongings. This included over $1000 worth of camera gear that was completely destroyed. After we had a serious confrontation with him that involved a paper shredder, we got a statement in which of course he tried to shift the blame to me.
I spent 2 months trying to file a claim through Hertz, and since it was an unusual situation, no one knew what to do. I found the process for talking to Hertz completely impenetrable - it took a month just to find the right person to talk to, and employees were on average very rude. Naturally, when they evaluated the claim, they found themselves not liable (go figure!) and denied my claim despite the fact that none of this would have happened had they given us a car that worked in the first place.
After that, I took Honey Badger to small claims court. The Hertz corporation somehow doesn't have an agent listed in the area to whom I could have had papers served, so I had no choice but to go after him instead. The court case was this morning, and Honey Badger brought in a witness who was working the front desk, we will call him Turd Ferguson, who is apparently the neighboring branch manager. Well, both of those jerk-offs LIED UNDER OATH, telling some bullshit story that I kept pointing out the holes in. But because my friend couldn't be there to corroborate my side of the story (i.e. reality) and it was me alone against two other testimonies, the judge ruled only 20% in my favor because Honey Badger didn't check behind the car and 80% in his since she dumbfoundingly found them both to be credible. Clearly, he knew that he would have lost had he told the truth and that he had to lie to cover his ass. The security footage that conveniently wasn't presented would show that they pulled their farce of a defense deep, deep from where the sun is unable to shine.
If you want to rent a car from lying, scumbag douchenozzles who aggressively confront their customers when at fault, then I wholeheartedly recommend Hertz! I can also attest to the sincerity of the corporate douchebaggery that so thoroughly propagates through multiple departments and chains of command within this multi-billion dollar company that thinks integrity is worth less than $1000. As for me, you can bet that I and everyone I've told this story to will forever take our business elsewhere. I implore you to do so as well.
edit: spelling